Refund policy

Refund Policy

Kind Nights is a brand of Kingscove LLC ("Kind Nights", "we", "us"), 2240 E 12th Street, Suite 48, Casper, WY 82609, USA.

The Sleep-Through Guarantee

If you are not sleeping better with Kind Nights, we will refund your first order in full.

How long you have, counted from the delivery date of your first order:
- 1 Bag: 30 days
- 2 Bags: 60 days
- 3 Bags + Free Gift: 90 days

How to claim:
1. Email info@kingscovellc.com within your window.
2. Include your order number and the email address used for the order.
3. That's it. You do not need to return the bags, opened or unopened.

When you get your money back: once we confirm your request, we refund the full amount you paid for the order (products and any shipping you paid) to your original payment method within 10 business days. Your bank may take a few extra days to show it.

What the guarantee covers:
- Your first Kind Nights order only, one guarantee per customer and per household.
- Later orders are not covered by the money-back guarantee, but are still covered for damaged, defective or wrong items (below).
- Orders bought from a reseller or marketplace are not covered. We only sell on our own website.

Damaged, defective or wrong items

If your order arrives damaged, defective or wrong, email info@kingscovellc.com within 14 days of delivery with your order number and a photo. We will send a replacement or refund you, your choice, at no cost to you.

Lost packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you cannot find it, email us. We will help with the carrier and, if the package is lost, send a replacement or refund you.

Cancellations

You can cancel an order that has not shipped yet by emailing info@kingscovellc.com. We will refund it in full.

Contact

Kingscove LLC, 2240 E 12th Street, Suite 48, Casper, WY 82609, USA
Email: info@kingscovellc.com
Phone: (307) 300-7494